Van Poelgeest

Customer satisfaction to the core

CLIENT

Van Poelgeest

YEAR

2024

URL

Live Site

One of the largest BMW and MINI dealers of the Netherlands.

B2C

Small - Medium company

Fashion

eCommerce

Marketing & Growth

Re-platforming

Challenge - Customer satisfaction to the core

The automotive industry is highly developed and competitive when it comes to customisation. Van Poelgeest, as the leading BMW and MINI car dealer in the Netherlands, reached out to us to create something that makes them stand out and that brings more value to their customers.

Approach - A seamless purchasing experience

Flatline created a Shopify-based webshop for car accessories as well as a full marketing stack setup with Klaviyo, Gorgias and Reviews.io, giving customers the ability to enter their plate number and find the exact fitting pieces for their car and generating a seamless purchasing experience.

Custom car-license checker

For Van Poelgeest, we integrated a custom car-license checker, ensuring customers see only parts compatible with their vehicles. This innovation simplifies the shopping experience, boosts customer satisfaction, and positions Van Poelgeest as a leader in personalized automotive retail.

Full on-site support

Flatline Agency offered Van Poelgeest comprehensive on-site support, from webshop design and development to fulfillment setup and staff training. This end-to-end approach ensured a smooth launch, showcasing our commitment to empowering Van Poelgeest's digital transformation and eCommerce success.